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Jack108's avatar
Jack108
Explorer | Level 4
7 years ago
Solved

There was a problem completing this request

My Dropbox on my laptop and iPhone work fine, but not of my desktop. I have looked at other solutions on this Forum regarding There was a problem completing this request, but none of them helped. S...
desktop
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Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the swift response and screenshots Jack!

    Could you maybe try this on another network or if possible create a new OS profile and see if you still get the same error?

    I'm only suggesting those as this doesn't seem to be affecting your account as a whole rather than the specific device.

    Keep me posted on your progress!

Jack108's avatar
Jack108
Explorer | Level 4
7 years ago

Last time Walter helped me with this. He suggested I try a different network, and as soon as I got off my Ethernet connection and used only wireless, everything worked fine. Now I would like to see if we can figure out why I am having problems with the Ethernet connection, as I prefer that for my desktop computer.

The other thing I have to say is that I could never figure out how to respond to a reply the last time I was here, as I never saw a submit button. And when I tried to respond to the email that I received about the reply, it always got rejected.

Thanks.

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry for the late reply Jack. How are you today?

I'm not really sure what could be causing this but note that Dropbox uses standard internet ports (80 and 443) to transfer data. However, many firewalls and security software (such as antivirus programs) will proactively block unauthorized or unknown internet services. In that case you'll need to add Dropbox (and possibly our official domains to your proxy or firewall settings as an exception to connect to the Dropbox service as normal.

Let me know how it goes Jack108!

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