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JohnnyDrama's avatar
JohnnyDrama
Helpful | Level 6
3 years ago
Solved

There was a problem completing this request

Hi Everyone,   Yes, I am also facing the famous error message "there was a problem completing this request". I just switched from an Macbook to a Windows laptop. I freshly installed windows 10 ...
desktop
dropbox business
Error Messages
Setting up the apps
sync
windows
  • JohnnyDrama's avatar
    JohnnyDrama
    3 years ago
    Hey Walter,

    So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

    Thanks for the help anyway!
JohnnyDrama's avatar
JohnnyDrama
Helpful | Level 6
3 years ago
Yes I checked. The account I want to sign in to, is our business account so it’s not a free plan.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JohnnyDrama, since you're referring to a Dropbox for Business teams account, could it be that your team's admin has set device approvals from their end? Have you checked with them directly? '

 

If that's not the case, you could try creating a brand new OS profile on your computer and installing the desktop app there.

 

Keep us posted anyhow!

  • JohnnyDrama's avatar
    JohnnyDrama
    Helpful | Level 6
    3 years ago
    Hey Walter,

    So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

    Thanks for the help anyway!
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries JohnnyDrama - I'm just happy to hear you managed to sort this out in the end. 

       

      See you around the Community and enjoy the rest of your week! 

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