Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there artbytar, sorry to see you're having issues with this.

     

    If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?

     

    If that's not the case, you could try temporarily disabling any security software you might have running on your computer and try again.

     

    In any case, please keep us posted! 

  • artbytar's avatar
    artbytar
    Explorer | Level 3
    3 years ago

    Thanks! I am on the basic plan, but I have checked devices and I only currently have my phone connected. I'm not running any security software except for what is built into Mac Ventura OS. I recently upgraded to the new M2 MacBook Pro and it does seem to be locked down with all kinds of security, so I suspect that's the issue, but I think I have given dropbox access to everything I know to give it access to....so I'm still stumped. It was working fine on my old MacBook Pro.

  • artbytar's avatar
    artbytar
    Explorer | Level 3
    3 years ago

    Thanks Walter! I had to give those other areas outlined in the "Steps" document access and was finally able to log into the desktop app.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear it's sorted now artbytar - thanks for keeping me in the loop too!

     

    See you around the Community and take care. 

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