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john b.230's avatar
john b.230
New member | Level 2
1 month ago
Solved

"This file does not have an app associated with it for performing this action."

Dropbox Desktop App installs fine on my Win 11 PC. Unfortunately, I'm unable to sign in to it. The error message reads: "This file does not have an app associated with it for performing this action...
account access
desktop
Error Messages
Setting up the apps
windows
  • etan_brok's avatar
    etan_brok
    1 month ago

    This error usually means Windows isn’t handling the dropbox-client:// URL protocol correctly, so the OAuth sign-in can’t complete. It’s a known issue on some Windows 11 setups after clean installs or updates. A common fix is to fully uninstall Dropbox, reboot, then reinstall using the offline installer as administrator, which often re-registers the protocol properly. Also check Settings → Apps → Default apps → Choose defaults by link type and confirm the dropbox-client protocol is associated with Dropbox. If it still fails, temporarily disabling browser extensions or trying a different default browser for the sign-in step can also help.

john b.230's avatar
john b.230
New member | Level 2
1 month ago

Well I'm delighted to report success. Not quite sure how and I have no idea why but we're back up and running now.

I think it was a nudge from etan_brok who suggested trying a different browser. My default is Firefox but I keep a plain copy of Chrome as well. After a reboot, DB asks for a sign-in. I just copied the link and pasted it into Chrome. Much to my surprise, the process went through with no errors and the desktop client is fine.

So thanks very much one and all for your help and we now have a seriously happy bunny 😊

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi john b.230!

    Happy to see that your issue is now resolved!

    If you need anything else, just give us a shout! 😊

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