Forum Discussion

attydave's avatar
attydave
Explorer | Level 3
2 years ago

Trouble opening files/folders after a Windows update. The device is slow.

after a win 11 update dropbox is painfully slow opening folders and files in file explorer. on my win 10 computer there are no issues
desktop
Dropbox Plus
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, attydave, let's jump right into this! 

 

When did you update your device? Was it recently, or some days ago? 

 

Also, I'd love to check the Dropbox version that you're using there, just to see if it's the latest one.

 

You should be able to check that, by hovering your mouse over the little Dropbox icon, on your task bar, next to your WiFi. 

 

Keep me posted, and we'll take it from there! 

attydave's avatar
attydave
Explorer | Level 3
2 years ago

I have been using Dropbox in file explorer in Win 11 for  months. No issues. Then as I logged out Wednesday win 11 did an update. When I started the computer yesterday the issue started. If I click on a pinned folder it opens right away. If I click on a folder or file in the details pane it takes 20-30 seconds to open. dropbox version 194.4.6267

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