Forum Discussion

attydave's avatar
attydave
Explorer | Level 3
2 years ago

Trouble opening files/folders after a Windows update. The device is slow.

after a win 11 update dropbox is painfully slow opening folders and files in file explorer. on my win 10 computer there are no issues
desktop
Dropbox Plus
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, attydave, let's jump right into this! 

 

When did you update your device? Was it recently, or some days ago? 

 

Also, I'd love to check the Dropbox version that you're using there, just to see if it's the latest one.

 

You should be able to check that, by hovering your mouse over the little Dropbox icon, on your task bar, next to your WiFi. 

 

Keep me posted, and we'll take it from there! 

attydave's avatar
attydave
Explorer | Level 3
2 years ago

and there is no issue on my win 10 computer, so it has been narrowed to dropbox in file explorer on my win 11 computer

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the added info attydave!

     

    It might sound trivial, but have you tried restarting your device at all? 

     

    Also, if you right click on your Dropbox folder locally, and then check the folder's Properties, how many files do you see there? 

     

    If you can send me a screenshot of that, I'd appreciate it. 

    • attydave's avatar
      attydave
      Explorer | Level 3
      2 years ago

      Many restarts. The issue is when I click on files/folders in the details pane in file explorer. No lag when I click on folders that are pinned in quick access

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can I send you an email, in order for us to have a closer look into this attydave? 

    • attydave's avatar
      attydave
      Explorer | Level 3
      2 years ago

      and keep in mind there is no issue in the same setup on my win 10 computer, so it is some issue between dropbox and win 11 file explorer

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey attydave - sorry to jump in here, but could you let us know the version and status of the Dropbox desktop app that's installed on the affected device?

         

        Is it 'up to date' or still syncing? Also, are the files that show this behavior online only or is this happening for files that are available offline on your computer as well? 

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