Unable to manually move Dropbox folder to users/[user]/cloud storage

Hi Walter,

Many thanks for your response.

Can I possibly just clarify the objective unlinking and relinking my account?   Does this enable me to then move the Dropbox folder to users/[user]/library/cloud storage, even though it's a restricted folder?

Or might this make my account eligible for the file-provider update?

As I understand it, these are the only two solutions, that will allow us to have our Dropbox fodler installed in the same olcation on both systems.

Many thanks again for your help.

Jules

Hi Walter,

I have done a total unlink/relink of my DB account, re-enabled full disk access and it has made no difference to selecting users/[user]/library/cloud storage as the Dropbox folder.   Dropbox tells me "Can't create a Dropbox folder in the requested location" every time I try and select that folder.

I've also done a separate and complete uninstall and reinstall of Dropbox, in addition to an unlink/relink.   It will still not allow me to upgrade to the File Provider version and tells me I am inelligible.

Please can I get some detailed instructions on how to either a) select the Cloudstorage folder as my Dropbox folder, or b) upgrade to the File Provider version of Dropbox.

II have now been asking for support with this issue for almost 4 weeks.   Please can I now get some meaningful support.

Thanks and regards,

Jules

Thanks for the additional details there Trailerman - much appreciated.

Would it be OK if we sent you an email to have a further look internally at this point? 

Hi Walter - absolutely, would love any help you're able to offer to finally get a solution to this issue.  I do have ticket #23064167 currently open on this, but I'm making no progress atm.

Thanks again for your help.

Thanks for the ticket ID Trailerman - I was able to locate it and passed your comments on to the agent who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add. 

Thanks Walter.  I'm just hoping somebody can either make our non-elgible system eligible for File Provider (how hard can it be?), or provide clear instructions on how we can move the Dropbox folder on the ineligible system to the same folder as the File Provider system uses.   Two simple questions that we've comprehensively failed to get proper guidance on.

Hi Walter - I am still getting no joy from your support team.   How do I get advice on how to make my Mac system eligible for the File Provider upgrade, if that's the only way to resolve this situation?  Why would one of two systems with almost identical hardware and runnign the same OS version not be eligible.

Really need some help with this, and much as your support department might like me to just give up, File Provider has literally broken oour ability to keep systems in sync, and we need a solution.

Thanks for your help.

Hey Trailerman, I can see you have an update on your ticket from the agent working on your case, so make sure to check it out!

Hi Hannah - thanks for the note. 

I have implemented his suggested fix (enabling 'Updates for Dropbox for macOS on File Provider' in our Admin account), but for some reason, despite setting our team in the Admin settings to allow File Provider updates, the system in question still refuses to show eligibility for File Provider.   

Really frustrating as it seemed like there might finally be a solution.