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Forum Discussion

amelchi's avatar
amelchi
Explorer | Level 4
8 months ago

Unable to open Dropbox menu bar on Mac OS Sequoia 15.1

any time I open the desktop app it leads me to the DB folder; non way to get DB in the menu bar... thanks for help Alessandro
desktop
Mac
_MKT's avatar
_MKT
Helpful | Level 6
6 months ago

running 15.5 and dropbox 228.3.5456 on mac studio m1 max and having the same issue, when clicking the dropbox icon in the top menu bar I no longer get the dropdown menu that shows sync status of files. Dropbox seems to be working, and I can right click it to get to settings, but the menu no longer opens to show the list of files syncing which I used allll the time. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Sorry to hear this, _MKT. Can you send me a screenshot of the icon you’re clicking on exactly and what you see right after that? 

    If you downgrade your Dropbox app from the beta app version to the stable one, are you experiencing the same behavior?

    Before switching over to the stable app version, please also make sure that early releases have been turned off via your General tab here.

    • _MKT's avatar
      _MKT
      Helpful | Level 6
      6 months ago

      Hi Nancy, I've turned off early releases but don't have time to downgrade to the stable one today - I'll try tonight. Screenshot below of the icon I am referring to - the sync status dropdown (showing a list of most recent and currently syncing files) usually comes up when it's clicked. Now clicking it does nothing. 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Thanks for the screenshot and please let us know of any updates when you get the chance _MKT 

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