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PiotrW's avatar
PiotrW
Explorer | Level 3
5 years ago
Solved

Unable to open the app on Mac OS Monterey

Hi,  can't open the app. The info below:    bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc8...
desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Sorry to hear about this kyc117 - could you clarify what's troubling you in the instructions exactly?
kyc117's avatar
kyc117
Explorer | Level 3
4 years ago

I copied and pasted into the terminal box, not sure if that is the issue. My company has us using Dropbox to complete our documentation. I cannot talk to someone as I am not the admin. This is very frustrating. I have tried all of the instructions given on these posts.

 

  • kyc117's avatar
    kyc117
    Explorer | Level 3
    4 years ago

    I finally got the advanced install to work. I hope I don't have to do this with every update to my mac! lol.  I may never do an update again!

    • kyc117's avatar
      kyc117
      Explorer | Level 3
      4 years ago

      Because of the Monterey upgrade, I did the advance reinstallation and now it says that I don't have any more space left and they want me to upgrade. For some reason I must have clicked on something that shared files on my mac to the dropbox.  I tried deleting these files but It is not giving me more space. What should I do now. I have to do documentation for my company. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey kyc117, are you still having issues with this?

        I'm not sure if that's the case, but did you enable the computer backup feature perhaps? 

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