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Solved
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Hi Jay,
I'm running Big Sur 11.6.2 and Dropbox 144.4.4491 and this is the message (I've replaced my user name with XXXX):
bn.BUILD_KEY: Dropbox
bn.VERSION: 144.4.4491
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: a6c98799-d3b4-59aa-88a9-1937a4e0b9d0
pid: 638
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/XXXX'
appdata: '/Users/XXXX/.dropbox/instance1'
real_path='/Users/XXXX/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
real_path='/private/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 363, in destroy_root_from_config
AssertionError
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi dbs3000, thanks for the error message!
I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change?
If you see the same one, I suggest you perform an advanced re-install following these steps.
I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change?
If you see the same one, I suggest you perform an advanced re-install following these steps.
