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CodesAreHonest
5 years agoNew member | Level 2
Unable to start dropbox in Ubuntu 20.04
Hi, I am unable to start the dropbox in Ubuntu 20.04 with Headless Mode with the following errors. I had read through all the forums and documents to find out the solution in order to fix this error but now lucks.
I had already perform `dropbox start` as root but still obtains:
Couldn't start Dropbox.
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.
Get more help at https://www.dropbox.com/c/help/permissions_error
The log of /tmp/dropbox_errorf0tk7axj.txt are shown below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 20210623-1124-0478-1463-487467590001
pid: 30950
ppid: 1
ppid exe: '/usr/lib/systemd/systemd'
uid: 0
user_info: pwd.struct_passwd(pw_name='root', pw_passwd='x', pw_uid=0, pw_gid=0, pw_gecos='root', pw_dir='/root', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='root', pw_passwd='x', pw_uid=0, pw_gid=0, pw_gecos='root', pw_dir='/root', pw_shell='/bin/bash')
euid: 0
gid: 0
egid: 0
group_info: grp.struct_group(gr_name='root', gr_passwd='x', gr_gid=0, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='root', gr_passwd='x', gr_gid=0, gr_mem=[])
LD_LIBRARY_PATH: None
cwd: '/root'
real_path='/root'
mode=0o40700 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/root'
appdata: '/root/.dropbox/instance5'
real_path='/root/.dropbox/instance5'
mode=0o40700 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: '/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/dropbox'
real_path='/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/dropbox'
mode=0o100755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
trace.__file__: '/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/tmp'
real_path='/tmp'
mode=0o41777 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5397, in _setup_root_for_account
AssertionError: fresh link yet no preferences
28 Replies
Replies have been turned off for this discussion
- timpalpant5 years ago
Dropbox Staff
Hi all, thanks for your reports!
We've released a new beta build that addresses this issue: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-132-3-3795/td-p/546837
Please give it a try if you're encountering this error. You can install it using:
cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64&build=132.3.3795" | tar xzf -
and then start the client as usual with:
~/.dropbox-dist/dropboxd
Update (10/1): This has been released to the stable channel, and you can use the regular install process now as described at https://dropbox.com/install?os=lnx
- sumeetsk5 years agoNew member | Level 2
I was able to use dropbox fine till yesterday, but today it complains of the following error.
Couldn't start dropbox. This is usually because of a permissions error.
I tried some steps in https://www.dropboxforum.com/t5/Dropbox-files-folders/Why-am-I-getting-a-Couldn-t-start-Dropbox-permission-error/td-p/22462/page/4, but none of them helped.My file contents are:
bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: ec45be64-4b75-507e-92d6-80c5883f48e6
pid: 34365
ppid: 1
uid: 216702978
user_info: pwd.struct_passwd(pw_name='katsumee', pw_passwd='********', pw_uid=216702978, pw_gid=1896053708, pw_gecos='', pw_dir='/Users/katsumee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='katsumee', pw_passwd='********', pw_uid=216702978, pw_gid=1896053708, pw_gecos='', pw_dir='/Users/katsumee', pw_shell='/bin/zsh')
euid: 216702978
gid: 1896053708
egid: 1896053708
group_info: grp.struct_group(gr_name='ANT\\Domain Users', gr_passwd='*', gr_gid=1896053708, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='ANT\\Domain Users', gr_passwd='*', gr_gid=1896053708, gr_mem=[])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/katsumee'
appdata: '/Users/katsumee/.dropbox/instance1'
real_path='/Users/katsumee/.dropbox/instance1'
mode=0o40700 uid=216702978 gid=20
parent mode=0o40755 uid=216702978 gid=20
dropbox_path: '/Users/katsumee/Dropbox'
real_path='/Users/katsumee/Dropbox'
mode=0o40755 uid=216702978 gid=20
parent mode=0o40755 uid=216702978 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=216702978 gid=1896053708
parent mode=0o40755 uid=216702978 gid=1896053708
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/jl/n_00nb2529q4dqb0vl54h23r6fn802/T'
real_path='/private/var/folders/jl/n_00nb2529q4dqb0vl54h23r6fn802/T'
mode=0o40700 uid=216702978 gid=1896053708
parent mode=0o40755 uid=216702978 gid=1896053708
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 359, in destroy_root_from_config
AssertionError - t00l5 years agoNew member | Level 2
having same issue, this fixed it for me
- svetsmirnova5 years agoExplorer | Level 3
The new build did not resolve the issue for me. I am on Ubuntu 20.04, use encrypted drive.
- martonsebok5 years agoNew member | Level 2
Thanks, for this post the older version works flawlessly for me.
- Aysberg5 years agoNew member | Level 2
Was able to get Dropbox running on my Ubuntu 21.04 server with the mentioned beta version. Before that I got this "Couldn't start Dropbox. This is usually because of a permissions error... " message, after linking the computer via my browser.
Thanks for the support.
BTW I had another error even before I could get the link message, because my PuTTY terminal was forwarding X11 on my headless setup.
- petardo5 years agoExplorer | Level 3
Thanks, it works by me (Linux, Offline- https://www.dropbox.com/download?plat=lnx.x86_64 ) as well!
However I'm still having an issue:
When I run './.dropbox-dist/dropboxd', following happens:
Script is running fine, but after the "This computer is now linked to Dropbox. Welcome Pter" message, the script is continuously reading/echoing the console and I can only exit by pressing Ctrl C.
After this I can successfully start the service with './dropbox.py start', sync works.
- svetsmirnova5 years agoExplorer | Level 3
Please ignore my report. It was antivirus software. SentinelOne thinks dropbox binary from ~./dropbox-dist is suspicious.
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