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Forum Discussion
CodesAreHonest
5 years agoNew member | Level 2
Unable to start dropbox in Ubuntu 20.04
Hi, I am unable to start the dropbox in Ubuntu 20.04 with Headless Mode with the following errors. I had read through all the forums and documents to find out the solution in order to fix this error but now lucks.
I had already perform `dropbox start` as root but still obtains:
Couldn't start Dropbox.
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.
Get more help at https://www.dropbox.com/c/help/permissions_error
The log of /tmp/dropbox_errorf0tk7axj.txt are shown below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 20210623-1124-0478-1463-487467590001
pid: 30950
ppid: 1
ppid exe: '/usr/lib/systemd/systemd'
uid: 0
user_info: pwd.struct_passwd(pw_name='root', pw_passwd='x', pw_uid=0, pw_gid=0, pw_gecos='root', pw_dir='/root', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='root', pw_passwd='x', pw_uid=0, pw_gid=0, pw_gecos='root', pw_dir='/root', pw_shell='/bin/bash')
euid: 0
gid: 0
egid: 0
group_info: grp.struct_group(gr_name='root', gr_passwd='x', gr_gid=0, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='root', gr_passwd='x', gr_gid=0, gr_mem=[])
LD_LIBRARY_PATH: None
cwd: '/root'
real_path='/root'
mode=0o40700 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/root'
appdata: '/root/.dropbox/instance5'
real_path='/root/.dropbox/instance5'
mode=0o40700 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: '/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/dropbox'
real_path='/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/dropbox'
mode=0o100755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
trace.__file__: '/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/root/.dropbox-dist/dropbox-lnx.x86_64-131.4.3968/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/tmp'
real_path='/tmp'
mode=0o41777 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5397, in _setup_root_for_account
AssertionError: fresh link yet no preferences
28 Replies
Replies have been turned off for this discussion
- Walter5 years ago
Dropbox Community Moderator
Hi all, thanks for your reports!
I'd like to have our team investigate this a tad further, so would it be OK if I reached out via email?
- petardo5 years agoExplorer | Level 3
Thx, OK
- Walter5 years ago
Dropbox Community Moderator
No biggie petardo - you've got
- Eunjin Sul5 years agoExplorer | Level 4I have the same problem on debian bullseye, even if it is a fresh OS just after installing that. I have installed a bunch of dropboxes to several bullseyes about two weeks ago with the same method, and those worked well.
After this permission error, I tried many methods to install dropboxes. One case created a weird directory named /home/‘&(whoami)’ with root previleged. I guess one of your engineers made the bug of $(whoami) to &(whoami). - Walter5 years ago
Dropbox Community Moderator
Hey Eunjin Sul, thanks for joining the topic here and sorry to hear you're also having issues with this.
I've just reached out via email to have a further look into this matter internally.
Please have a look at your inbox and we'll take it from there. - Eunjin Sul5 years agoExplorer | Level 4It’s working well now. Thanks
- cuye5 years agoExplorer | Level 4
what did you do to get it to work again @Eunjin Sul?
- Eunjin Sul5 years agoExplorer | Level 4I didn’t do anything. In my guess, there are some problems in the dropbox daemon, and the support team of dropbox have got rid of it. I did the same procedure for installing dropbox, and it worked.
Just do it again please. If you have the same error, I’ll try to reinstall and check it out - torga5 years agoNew member | Level 2
Still failing for me with client 131.4.3968. I have it working though using a previous build (125.4.3474)
- Rodrigo Oliveira5 years agoNew member | Level 2
For anyone still having this issue, it happened to me today when trying to install on Ubuntu 14.04, i got it working using build 125.4.3474 as Torga mentioned.
Followed the steps in advanced reinstall here but when it tells you do download the latest client:cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86" | tar xzf -I changed the link to get the older version:
cd ~ && wget -O - "https://edge.dropboxstatic.com/dbx-releng/client/dropbox-lnx.x86_64-125.4.3474.tar.gz" | tar xzf -And it worked just fine!
Still no updates on the latest build
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