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Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
2 years ago
Solved

Unlink Dropbox on laptop and relink to another account (OSX)

I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, ...
desktop
Install
Setting up the apps
Uninstall
  • Megan's avatar
    Megan
    2 years ago

    Thanks for trying Thomas C. G.!

     

    Let's try one more thing. 

     

    Can you access Account A online, then visit your security page and remove your existing device? 

     

    Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
2 years ago

Hi Megan
thanks for your help, that did the trick! I didn't even know there's a list of devices connected with my account(s) online available 😉 After deleting the device, I was presented with a login screen again and could easily connect to Account B, perfect!
Have a great and successful day,
Thomas

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Thomas C. G. and welcome to The Dropbox Community. I am glad to see that you successfully connected to your Dropbox account thanks to our Megan 's fantastic assistance 🙌. 

I’m Theresa, one of the Community Managers 👩‍💻 here at Dropbox. If you are open to sharing, I’d really love to hear how Dropbox fits into your day-to-day routines 🤗! It’s always so great to learn about the different ways people work, and who knows? We might even have a few tips up our sleeve to help make things run even smoother for you 😁.

Looking forward to hearing from you,

T 😸 (Dropbox Community Manager)

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