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mwhitby1's avatar
mwhitby1
New member | Level 2
1 day ago

User Account Control pop up asking if I want to allow this app to make changes to my device.

I am constantly getting User Account Control question popping up asking if I want to allow this app to make changes to my device. Dropbox Update and the publisher's certificate shows that i was issue...
desktop
sync
windows
mwhitby1's avatar
mwhitby1
New member | Level 2
3 hours ago

I wasn't sure where I should ask so picked this one. If you could direct me I would be grateful. the Dropbox version I have is 

242.4.5815

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey mwhitby1!

Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?

Did you install it with admin privileges on your machine in the first place? Also, did you try to update the Dropbox desktop application manually using this link?

Lastly, this could be related to an incorrect level of permissions when the Dropbox app was installed. If nothing else works, please follow these steps, and let me know if you're still facing the same problem. 

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