Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Solved
Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard.
I'd just started using this about 6 months ago. Sigh.
Hey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
51 Replies
Replies have been turned off for this discussion
ok, looks like if I just go to dropbox.com Vault doesn't work. However, if I try to open Vault via macOS (which is now no longer available) it opens a web page to enter the vault pin, then shows documents in the Vault. Weird, you can't just access it via the web only.
- Hannah
Dropbox Community Moderator
Hey Darryl M.4, your vault should still be accessible on dropbox.com, without needing to go through the desktop app.
What if you try from a different browser or a private browsing window; do you see the same thing?
Are we deprecating Mac users
My Vault folder no longer shows in Mac Finder, and even when I go to DropBox online, I can only get to my Vault by going through settings to unlock Vault. Otherwise, it's invisible in the sidebar.
I'm currently using Mac OS Sonoma 14.0 on an iMac 24" M1 chip computer.
- Megan
Hi Zaniac, let's jump right into this!
You mentioned that you have some issues locating your Vault locally.
Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using?
Are you on the new macOS for File Provider?
Keep me posted, and we'll take it from there!
Hi Megan,
There is no "Get Started" link, which means that, for some reason, the update isn't available for me, although I don't think I have a complicated setup. There is, however, this:
[Removed as per Community Guidelines]
ā
But there is no explanation of how to move it there if I need to move it.
Version 184.4.6543, "Up To Date."
- Jay
Hi Zaniac, as it seems you're on the new File Provider version of the Dropbox desktop application, then the Dropbox Vault is no longer available for your version. You will only be able to access the Vault from the site.
Thank you. That's a shame.
Is there any chance that vault will come back to desktop?
