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Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard.
I'd just started using this about 6 months ago. Sigh.
Hey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
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Can’t access vault on Dropbox website either from iMac laptop. Can still access it through iPad.
- Walter
Dropbox Community Moderator
Hey Rjrkc - sorry to hear you're having issues with this.
If your iMac laptop was updated to this version of the Dropbox desktop app, it's normal that you can't access Vault.
There shouldn't be an issue with accessing it through the web though. Can you let us know if you're getting any particular errors when attempting to access your Vault through a web browser?
Hi, actually the sidebar does not work that way. It only shows what you have access to, so please follow these steps:
First on top left chose all files, then on the main screen scrol down to find vault. If you click on it it will ask you the password, and unless you lock it again from then on it will be accessible via the sidebar until you leave dropbox website. When you come back you need to unlock your vault from the main screen and only then you will have it on the sidebar.
Curiously, mine is always at the sidebar only greyed out until I unlock it with the steps from above.
- Thanks. Yes the workaround is a bit of a pain but with perseverance you can access your vault. It does feel quite unstable and I am glad I still have my Android phone.
Hi Hannah,
Is this issue with Vault on MacOS going to be resolved so we can access vault files from our macs? I'm not interested in using it if i have to go to the web vault, download, upload, etc to work on my most important private files.
Jim
- Jay
Hi jimjim6136, please see my earlier response in relation to your query.
Is there a notion to bring Vault back to Mac OS and why is it being dropped?
I'm still unable to access my vault files through the website nor iPhone app. This is a major disappointment!
https://www.dropbox.com/vault
This should bring up your vault if you are signed into your dropbox account and then asking for your pin. Even double clicking vault in your finder normally goes straight to yours in the browser.What the hell is Dropbox doing? This is a very important feature for users to put sensitive files on Cloud. Actually one of the alternative solutions is Boxcrypt but Dropbox indeed acquired them, and forced them to stop providing service anymore. So, there is basically no strong viable solution available in the market. Is this something Dropbox wants to discourage putting sensitive content on Cloud?
