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Forum Discussion

Keith15's avatar
Keith15
Helpful | Level 5
3 months ago

Visiting the Dropbox web page breaks my PC's WiFi.

Application Affected (Dropbox Paper, Dropbox Website) Device (Windows PC) Operating System/Browser (if using the web) (Windows 11, All Browsers) Dropbox App Version (if using the app) (232.4.5...
Web
windows
Gara245's avatar
Gara245
New member | Level 2
3 months ago

Hi Keith, what happens if you disable your firewall for a second then try to load a new page, then reenabling it? i had the same issue and that fixed it for me. i suspect its the ping for the dropbox app being rejected by the firewall breaking your wifi

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi Keith15, in this thread, this user stated that Norton Antivirus might've caused the issue on their device. Do you happen to that that installed on your machine as well?

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