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Keith15's avatar
Keith15
Helpful | Level 5
3 months ago

Visiting the Dropbox web page breaks my PC's WiFi.

Application Affected
(Dropbox Paper, Dropbox Website)
Device
(Windows PC)
Operating System/Browser (if using the web)
(Windows 11, All Browsers)
Dropbox App Version (if using the app)
(232.4.5988)

ISP

Virgin Media

Issue:

Any time I visit Dropbox.com my Internet crashes on my PC. I can visit dropbox.com on my phone perfectly fine. Al other websites I visit are fine but the second I go to Dropbox it breaks. 

 

What I've done 

Gone to CMD prompt and done the following:

ipconfig /flushdns
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew

Used the following DNS server addresses:

Preferred: 1.1.1.1 (Cloudflare)

Alternate: 8.8.8.8 (Google)

When I visit Dropbox.com I have to restart my PC and there's no other way to recover my Internet connection. What could be causing this?

 

Thanks,

Keith 

Web
windows

24 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi from me as well, Keith! Can you also test this after connecting to a completely different network/WiFi (if at all possible)? 

    This is quite odd indeed, so I’d like to gather as much info as possible.

  • Keith15's avatar
    Keith15
    Helpful | Level 5
    3 months ago

    Hi Jay,

    Thanks for getting back. 

    I've tried incognito and a portable version of Firefox. Both fail.

    I use a VPN (Proton) but I've tried with and without this switched on. There's also no ISP/router issues as then my phone would have the same issue when connecting. I made sure no cellular data was being used and just used wifi. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi Keith15, thanks for bringing this to our attention.

    Could you try using incognito/private browsing mode without any extensions running to see if you experience the same issue?

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Let me know how it goes!

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