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Sixx's avatar
Sixx
New member | Level 2
3 years ago

Waiting to be linked to a dropbox account

Just setting up a new W10 laptop and trying to install dropbox and sync my files.  I have downloaded the latest version of the app 165.4.4300. The Dropbox icon in the system tray is greyed out. Ope...
account access
desktop
Install
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for this info, Udiek_Widh, and sorry to hear you're having trouble using our desktop app on your macOS computer.

 

Any security apps installed on it that might be blocking Dropbox?

Udiek_Widh's avatar
Udiek_Widh
Explorer | Level 3
3 years ago

Hi Hannah, 

 

thank you for prompt response, I am new in using Mac, I never installed any security apps yet, and been explore around and I don't find something similar to "Windows Defender"  in this OS, also just received and installed latest Ventura 13.5.2.

and retried to sign in in DropBox with no success, 

 

 

thanks in advance, 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Udiek_Widh, have you also checked the steps Hannah mentioned here?

     

    Could you try to access your app's settings, and then go directly into your Account tab to check if you can sign in that way? If not, feel free to send me a screenshot of the message you receive on your end. 

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