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JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
7 years ago
Solved

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to do??? 

File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    7 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey joliver332, thanks for letting us know what worked for you! Awesome work on the troubleshooting. :grinning:
     
    If the behavior persists, or if you have any other questions, please donā€™t hesitate to give us another nudge and weā€™ll make sure to get back to you as soon as possible. Thanks in advance!
  • Chris45's avatar
    Chris45
    Helpful | Level 5
    7 years ago

    Thanks, Lusil and joliver332. I did also notice this, however it can be cumbersome to open up every embedded folder to force teh update. It would be better if the dropbox app could have a forced synchronization button etc.

    Chris

  • JuanHerrero's avatar
    JuanHerrero
    Helpful | Level 6
    7 years ago

    Agreed. At the very least, change the message to say "Open folder to update", and lose the utterly confusing word "Refresh" (when there is no way of doing it).

  • virusthecyrus's avatar
    virusthecyrus
    Helpful | Level 6
    7 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

  • JuanHerrero's avatar
    JuanHerrero
    Helpful | Level 6
    7 years ago

    Wow!!  Think of the kudos they would have gained if they had told us!!  But I'd like to know what it actually does... I wouldn't want it to re-download my entire file collection!

  • JuanHerrero's avatar
    JuanHerrero
    Helpful | Level 6
    7 years ago

    Just clicked it, and so far as I can see it is doing just what it should!!  Many thanks for spotting that.

  • virusthecyrus's avatar
    virusthecyrus
    Helpful | Level 6
    7 years ago
    You are welcomešŸ˜Š i guess there are more people having this issue too so hope they find this post.
  • Yipyah's avatar
    Yipyah
    New member | Level 2
    7 years ago

    Nailed it! Thank you!!!  Also, for me, I had cellular data disabled. 

  • Marcia S.'s avatar
    Marcia S.
    New member | Level 2
    7 years ago

    Same exact problem.  Just spent 20 minutes on chat with DropBox - zero answers.  This is ridiculous.  Cannot see the one freaking folder I need --- NOWHERE is there a refresh button....  But there is direction to "refresh to update."  Insane.

  • FakeReal's avatar
    FakeReal
    Explorer | Level 4
    7 years ago

    I canā€™t believe they still havenā€™t fixed this.

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