What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?

Hey johnhalldesign, yeah if you could give it some time, that'd be great.

If you notice the same thing tomorrow, give me a shout and we'll check what might be causing this. 

Keep in mind that if you have many files inside your local Dropbox folder, that could be the culprit. How many do you have at the moment? 

That screengrab shows what the status is.  If I just hover over the icon, it says the same thing.  Just "syncing" but with no other details or number of files.

I did the update about 24 hours ago, and it went through the countdown of indexing on syncing, but then when it got to 0 files, it just stayed on syncing, but with no further details.

Like I said, this happened similarly on the other computer I updated, it did the same thing, but eventually that notice went away.

I think on that one I figured that it might be resyncing the online status of files.  But its very vague about what its doing, and very slow.  

Except for those couple instances I mentioned about specific files not updating, it seems that everything is there, and in most cases updating correctly and reasonable fast. And those two have since updated on both machines.

Just still have that syncing status. 

I guess maybe if I wait another day, hopefully it will finish, like the other one did?

Hey johnhalldesign, the first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status.

You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Does that give you any idea of what might be happening? 

Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.

When did you make the update on your end?

Let me know more, and we'll take it from there! 

So first computer (a Macbook) seems to be working correctly, and I have upgraded both Dropbox and the OS to the current version.

Attempting the second computer now (an M1 iMac), and running into some similar and different issues as I did on the first.

Upgraded to File Provider yesterday, and it went through the indexing and sync stage, and just like the MacBook, it gets stuck on Syncing, but shows no files left to sync.  Have restarted a couple times, but can't get that to go away like it finally did on the MacBook. See attached.

In addition, some files (not all and not all the time) that I update on the MacBook don't update on the iMac. The file shows the clock icon, but won't update.  

Any suggestions?

Glad to hear you're back up and running, John.

Let us know if anything else comes up!

Thanks, I figured out I was looking in the wrong place in my Backblaze backups. Seems OK now.

Hi johnhalldesign - thanks for the updates!

I just wanted to mention that your Dropbox folder is inside the Library folder when using the Dropbox for MacOS on File Provider which is typically hidden by default.

Could you try these steps and let us know if they help? 

1. Check to make sure their Library folder is visible. You can do this by going to Finder > Go (on the menu bar) > Go Home.

2. When that opens, click View (on the menu bar) > Show View Options > Check "Show Library Folder"

3.. Restart Backblaze and see if it can see the ~/Library folder at which point backup should be possible. This should also work with Time Machine now that the folder is un-hidden. 

So finally took the plunge and upgraded one of my two Mac's (currently running Ventura 13.5) to Dropbox File Provider.

Had a few bugs with syncing, but for the most part seems to be working.

But now I'm worried that my other backup systems are not going to work with the new location of the Dropbox folder.

I am old school and paranoid about losing important files, and never fully trust Dropbox. So I usually try to keep the majority of my files live on the Mac, and back up to a physical hard drive using Time Machine, as well as keeping a Backblaze cloud backup.

After the upgrade, it appears the Backblaze does not see the new Dropbox folder location, and I'm worried that Time Machine won't either.

Have seen some threads regarding this here and there, but still not clear on if and how I can back up my files that are in the new Dropbox folder, apart from the Dropbox.

So I think I have sorted out most of the issues above, and things seem to be working OK.  Was just very slow to update and finish syncing when I made individual folders online-only, but seems it finally finished.

Now a new serious issue I have just realized, though. I am very data paranoid, and in addition to Dropbox, I have always backed up my machines both locally with Time Machine onto a physical hard drive, and as an additional layer of safety to Backblaze.  I just realized that I don't think Backblaze can see the Dropbox folder in the new location, which is super worrysome.  And haven't tried yet, but am even more worried that Time Machine won't be able to see it either.  Is that the case, and is there any way around that?  

I realize that online-only files were never backed up, but generally the files are live on one of my machines so were being backed up elsewhere somehow.  But if they can't be backed up by any other method now, and I'm completely at the mercy of Dropbox, that may really be a deal breaker.

Further followup.  Syncing started to move a little bit in terms of making files online-only.  Freed up a slight amount of space, so at least I can function, but is still very slow and halting.  Anyway, here is a screengrab of the finder window I'm talking about and where there used to be a Dropbox icon (circled in red) where I accessed many of the features.  Much clunkier to have to option-click on a folder.