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Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

What's the difference between solid green icon and hollow green circle icon on file or folder?

This may be a very simple question, but I've read this help page, and really don't get the difference in meaning between the solid green icon (meaning file is available offline and on device) and the green hollow circle (meaning file is available offline and is currently on device): https://help.dropbox.com/sync/sync-icons

 

Can someone who knows the difference explain precisely why there are two icons for what appear to be the same thing?

  • Hi Graeme T.1,

    They are not absolutely the same. The first is permanently offline (until you explicitly change this or do something that does it implicitly). The second case is something like "temporarily offline". It's usually a "online only" file that gets offline as intention to open result and will (eventually) becomes "online only" again, if left on "quiet" for some time. 😉

    Hope this clarifies matter.

  • Hi Graeme T.1,

    They are not absolutely the same. The first is permanently offline (until you explicitly change this or do something that does it implicitly). The second case is something like "temporarily offline". It's usually a "online only" file that gets offline as intention to open result and will (eventually) becomes "online only" again, if left on "quiet" for some time. 😉

    Hope this clarifies matter.

    • Graeme T.1's avatar
      Graeme T.1
      Collaborator | Level 9

      Does this mean that the solid green files do *not* get Smart Synced 'away' if Smart Sync is enabled?

       

      It's not mentioned on the help page, which is why I wanted to ask.

      • Graeme T.1's avatar
        Graeme T.1
        Collaborator | Level 9

        It would help if there was a setting to change from one to the other, called "keep offline" and "allow Smart Sync" or something so the user can change its status without having to "make online-only", and then reopen it

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