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flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

When I try to access my folders on Windows 10, File Explorer freezes.

Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word o...
desktop
File access
windows
flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

I am still having the same problem.  I can not open any folder that Dropbox once controlled. If I try to open a specific file, Word, Excel, it will not open.  I am not receiving any messages.  My cursor just presents the hourglass and never opens anything.  I can not move, open, or copy any file in the folder, because I can't open the folder. Makes sense, right?

However, I can open any folder or file that was never under Dropbox's control. 

For some reason, it appears to me that Dropbox has exclusive control on my files and documents, even though Dropbox is not active. It's locking me out. 

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