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flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

When I try to access my folders on Windows 10, File Explorer freezes.

Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word o...
desktop
File access
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey again, Bob. I see from your screenshots that you’re trying to access a folder called “My PC (SALTY-DOG)”.

If you try to create a new folder in your File Explorer > Dropbox folder instead, and then attempt to access it, do you still receive the same hourglass icon? 

flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

Yes

I am attempting to open a folder in Dropbox.  File Manager is hanging.

I am NOT creating a FOLDER

I am can NOT move a file, as I can not open the folder

I ran two different malware and antivirus software products scans on my laptop.  It is 100% clear of any malware or viruses.

I understand that Dropbox has a log file. File Manager is hanging as I can not open the DropBox folder. 

HELP !!

  • flatteryheavenclassic227's avatar
    flatteryheavenclassic227
    Explorer | Level 3
    4 months ago

    I can NOT create a folder in Dropbox

    I can NOT check properties on a folder in Dropbox

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hi flatteryheavenclassic227, could you try the suggestion in this thread to see if this helps with the issue you're experiencing?

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