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flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

When I try to access my folders on Windows 10, File Explorer freezes.

Device
Dell XPS
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version/Browser Version
v229.4.5167

Question or Issue

Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe.  But when I try to open any folder in Dropbox, or right click to display properties, the File Manager icon just spins.   File manager just freezes.   I have rebooted several times, ran chkdsk /f as an Administrator, right click on the C: drive performed a disk cleanup.  

I can use Microsoft Edge to access Dropbox files using this browser.  

This problem does NOT exist in folders/files not within Dropbox.

My subscription is current

 

desktop
File access
windows

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