We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
TitoritoTito
3 years agoExplorer | Level 3
When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.
Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you.
I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
TitoritoTito
3 years agoExplorer | Level 3
Hello, thank you very much for your answers.
I have done the advanced re-installation and everything remains the same, no difference.
Regarding the read-only attribute, I have removed it, and also in all subfolders and files, and everything remains the same. That is so by default, since by installing dropbox in a different directory, the same "Dropbox" parent directory that is generated has the same read-only attribute.
I'm a bit desperate, what could have happened to the computer for this to happen suddenly?... also in safe mode it works fine...
TitoritoTito
3 years agoExplorer | Level 3
Hi there.
I'm just coming in to tell you about the quick experience I've had with dropbox support. It turns out that a person suggested that I create another windows profile, also an administrator, as my user, and log in there to my dropbox account to see if it worked. In that case they could not do much since it is a problem of some windows parameter or privilege or something. Once this new user is created, and logged into dropbox, after the quick synchronization, I can enter the directory perfectly, open the files quickly and without blocking, so we can do little else. Now I have to wait or continue investigating to see why it has stopped working for my main user, if there have been no installations or anything weird, one day it just stopped working fine, although as I said it synchronized perfectly and opened the application without problem, and even the files from the system tray icon, the problem is the access to the dropbox windows folder, which keeps thinking blocked....
Thank you very much for the help!!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!