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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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Apparently, I assume it is to push people into using one drive.
All of a sudden this week, I can't access my Excel or Word Dropbox files using my android tablet or phone, only my pc.
- Well it worked, because that’s ecactly what I had to do 😭
basicly it says it have been moved or stored in supported server location on the mobile
usually its fine no change but today it being funny
i cant open xlsx, xls, doc, docs file at least
pics and pdf is ok
Seriously that is crazy. I've used Dropbox for years with Word on IOS. I have same problem. Started today.
- Same here. On s9+. Word app won't recognize dropbox. Uninstalled and reinstalled both apps. That didn't help.
- Same here. If true that MS did an update that says bug fixes and reallly disabled Dropbox then I am done with MS. Moving to Apple Apps.
My ipad doesnt have cellular, is their another fix?
...Why? I don’t want to use OneDrive. Used DropBox for -years- that that’s all I’m used to.
Man, I hope they’ll recant this horrid decision soon. WTFH...
Exactly what I am experiencing currently on both my iPad Pro adn my iPhone... Any solution yet?
