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bmallon's avatar
bmallon
Collaborator | Level 10
7 years ago
Solved

Why is the Dropbox desktop app running so slowly?

Why is Dropbox smart sync terribly slow? I have 1GB/sec up and down for speed, with a hard connection into an iMac Pro and it takes forever for large files to download when I switch them from online ...
desktop
Download
Setting up the apps
sync
  • Walter's avatar
    Walter
    7 years ago

    Hey there bmallon - sorry to hear about this.

    First of all, note that the Dropbox servers do not set caps on the upload/download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data. Bear in mind that each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. 

    Now, to have a better look into this, can you let me know your app's status at the moment? Also, can you change your bandwidth settings to boost the syncing process? 

    Another source that could be helpful is the following Help Center article (especially step 7 about symlinks): https://www.dropbox.com/help/desktop-web/high-cpu-usage

    Let me know of any updates!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi people brvoltz, vitalsine, barrygardiner54 & lynmac; thanks for your reports and I'm sorry for the late reply here.

Can you please let me know if you're still having issues with slow uploads/downloads when using our desktop app?

In case you do, I'd love to look further into this so please let me know if it would be OK if I used the email addresses that are associated with your Community's profiles to open up a support ticket on your behalf.

Thanks a bunch and apologies for any inconvenience this might have caused so far. 

lynmac's avatar
lynmac
Collaborator | Level 8
6 years ago

Hi Walter Walter 

Thanks for following up.  Sorry I can't provide much more feedback as I'm just use to the fact that it takes time to do stuff whe working in Dropbox.  What use to take seconds to access (download a file) to work on takes longer so guess I've just accepted I have to wait until I can access it.  Haven't done any major uploads lately and not sure I want to try.

Once again, thanks for the follow-up.  I'll try to remember to check Dropbox response time next time I'm working on large files, etc.

 

 

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