Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ajborson's avatar
ajborson
Helpful | Level 7
4 years ago
Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

grov's avatar
grov
Explorer | Level 3
4 years ago

Mine stopped working a couple of weeks ago on my Win11 PC, with just the startup blue screen with logo shown. Uninstalled and re-installed and now OK. However, had to sign out of existing Win11 and sign back in with new install.

Seems to be working OK now.

grov's avatar
grov
Explorer | Level 3
4 years ago

Hmm. The latest installation of Dropbox now seems to automatically add a .dropbox file to ALL my USB drives, even though I explicitly told it to NOT backup anything - in other words, don't get involved with what I'm doing. This is NOT good - in one case it's vital that my SD card files are in sequential order, and Dropbox auto-adding its own file wrecks this.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!