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ajborson's avatar
ajborson
Helpful | Level 7
4 years ago
Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

MarkMM's avatar
MarkMM
New member | Level 2
3 years ago

I have the same issue.  I have been told that I have a tablet processor and that is the limitation.

 

I believe that my processor is AMD.

 

I have not found a way to get dropbox to work as needed.

 

Good Luck

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, MarkMM, let's jump right into this! 

 

Do you think you can share some additional info with me, about this? You mentioned that you have the same issue as the OP, right? 

 

Feel free to give me some details in regards to the installed OS that your device is using at the moment, and if you have issues opening files, or installing and working with the app. 

 

Also, have you made sure your device matches our requirements? 

 

Keep me posted, and we'll take it from there!

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