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apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
3 years ago
Solved

windows desktop app will not connect

I'm trying to connect my team account to the windows desktop app.  I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc...
account access
desktop
dropbox business
Setting up the apps
  • apassy_rbn's avatar
    apassy_rbn
    3 years ago

    I had already tried that, and it failed.  Scroll up.

    Got it working:
    1.  Admin competely deleted my account, 
    2.  Uninstall ALL DB on machine.
    3.  Recreate account.

    4. Reboot, reinstall DB
    5.  Worked first time.

     

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, apassy_rbn! 

 

Can you please click on the small Dropbox icon in your system tray, go to the gear icon > Preferences, and then select your “Account” tab? Are you able to log in from there perhaps?

apassy_rbn's avatar
apassy_rbn
Helpful | Level 6
3 years ago

It never appears, becasue I can never get one good login.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that for us apassy_rbn 

     

    Could you try the offline installer from this page directly and let us know if the issue persists? 

  • apassy_rbn's avatar
    apassy_rbn
    Helpful | Level 6
    3 years ago

    I had already tried that, and it failed.  Scroll up.

    Got it working:
    1.  Admin competely deleted my account, 
    2.  Uninstall ALL DB on machine.
    3.  Recreate account.

    4. Reboot, reinstall DB
    5.  Worked first time.

     

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