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ponge77's avatar
ponge77
Helpful | Level 6
2 years ago
Solved

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
desktop
dropbox business
windows
  • ponge77's avatar
    ponge77
    2 years ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Doug R.1's avatar
Doug R.1
Helpful | Level 6
2 years ago

Hi Hannah.  

I'm having this exact same problem, and when I quit dropbox, I have no problems/delays accessing the local dropbox folder.  The performance is terrific.  Soon as I start dropbox, it takes 20-40 seconds to access folders (and usually its L3 and below).  The main dropbox folder opens fast, and the second level also opens fast, but soon as I go deeper into subfolders, it's taking forever to browse.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear this, Doug R.1. Can you let us know the syncing status and app version of your Dropbox app? 

 

Is this something you noticed after a specific OS or Dropbox app update?

  • Doug R.1's avatar
    Doug R.1
    Helpful | Level 6
    2 years ago

    Thanks Nancy!  As requested.  

     

    v205.1.5765

    Sync Status says "Up to Date"

    It's been happening for several months now, and I don't recall what the catalyst was/is.  

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Doug R.1, let me also jump in here! 

       

      Can you also send me a screenshot of your Dropbox folder's properties, and clarify how many files you have syncing there? 

       

      Also, what OS does your device use?

      • Doug R.1's avatar
        Doug R.1
        Helpful | Level 6
        2 years ago

        Happy to show it.  here you go.

        Running on Windows 11

         

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