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ponge77's avatar
ponge77
Helpful | Level 6
2 years ago
Solved

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
desktop
dropbox business
windows
  • ponge77's avatar
    ponge77
    2 years ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Doug R.1's avatar
Doug R.1
Helpful | Level 6
2 years ago
It’s possible but the problem with that is the amount to of data that would have to replicate. And in the end, let’s say it works. What would be the answer at at that point? Alternatively. Let’s say it doesn’t work, then what steps would we take?

It might be better to make some assumption and troubleshoot based on that.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @Doug R.1. - instead of creating a new OS profile to test it out, could you alternatively open Windows in Safe Mode and let us know how it goes?

 

When it comes to your concern, note that if you are not able to reproduce the behavior on the newly created OS profile, it would mean that the issue lies within your original OS profile and it could be due to some sort of mis-configuration, setting, permissions or policy etc.

  • Doug R.1's avatar
    Doug R.1
    Helpful | Level 6
    2 years ago
    Good morning. I reboot in safe mode and have no problems or delays navigating the Dropbox folder. Of course that is no different than simply exiting the Dropbox application either. As I reported on my earliest post, all I have to do is exit the Dropbox desktop app and then navigating the local Dropbox folder performs perfectly.

    Any other suggestions to narrow this down?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @Doug R.1, thanks for the info. I'd recommend contacting the support team for them to investigate this in more detail.

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