Forum Discussion

Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

Windows explorer is crashing when we right click on any folder

We have a problem in our company on several comps. When we right click on any folder or file Windows-explorer.exe is crushing dawn and restart. Reinstall didn't help. Any idea?  
desktop
windows
Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

Hi Walter,

sry for that. The problem is with files and folders inside Dropbox folder only. Desktop app is running.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for me Hammermed 

 

Can you also let me  know the OS of your devices and the app's status and version as shown in the system tray of the affected computer(s)?  

 

Is it 'up to date' or syncing perhaps? Approximately, how many files you've got stored in your Dropbox folder and syncing locally by the way? 

  • Hammermed's avatar
    Hammermed
    Explorer | Level 3
    3 years ago

    OS- Win 10 22H2

    The application synchronizes correctly and has the status- synchronized. Using Ctrl+C we can copy files, folders. But still r-click crushes explorer.exe.

    Dropbox version 183.4.7058

    Folders are syncing locally

    space used from 80MB to 4,5GB od different comps

     

    BR

      • Hammermed's avatar
        Hammermed
        Explorer | Level 3
        3 years ago

        Jay i did advanced one too and unfortunately it didn't help:(

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