Forum Discussion

Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

Windows explorer is crashing when we right click on any folder

We have a problem in our company on several comps. When we right click on any folder or file Windows-explorer.exe is crushing dawn and restart. Reinstall didn't help. Any idea?  
desktop
windows
Hammermed's avatar
Hammermed
Explorer | Level 3
3 years ago

OS- Win 10 22H2

The application synchronizes correctly and has the status- synchronized. Using Ctrl+C we can copy files, folders. But still r-click crushes explorer.exe.

Dropbox version 183.4.7058

Folders are syncing locally

space used from 80MB to 4,5GB od different comps

 

BR

  • Hammermed's avatar
    Hammermed
    Explorer | Level 3
    3 years ago

    Jay i did advanced one too and unfortunately it didn't help:(

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you quit the Dropbox desktop application and right click a file or folder in the Dropbox folder, do you get the same behavior?

      • Hammermed's avatar
        Hammermed
        Explorer | Level 3
        3 years ago

        after quiting desktop app r-click works OK.

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