Forum Discussion

Mabone's avatar
Mabone
Helpful | Level 6
6 months ago
Solved

Windows Explorer persistent red X syncing error icon next to my Dropbox files.

Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder:

I think this hints to a sync problem. However certain folders can be accessed, but others shows the same issue:

In the status bar, Dropbox seems to be fine:

Also some of my colleagues can see newly uploaded folders and files where I cannot. Again seems to be a sync issue.

I have reinstalled the app. Restarted the laptop numerous times. To no avail.

Can someone possibly help? Thank You.

desktop
Error Messages
sync
windows
  • Mabone's avatar
    Mabone
    5 months ago

    A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.

13 Replies

Replies have been turned off for this discussion
Show More
  • Mabone's avatar
    Mabone
    Helpful | Level 6
    6 months ago

    The file you see here syncing (EE Attendance.docx), has been syncing for over 30 minutes now. And its a couple of KB in size. Our network/internet is fine. The problem seem to be around Dropbox.

  • Mabone's avatar
    Mabone
    Helpful | Level 6
    6 months ago

    Hi Megan!

    Thank you. Version: 228.4.5567. As for syncing status - I only see it showing its indexing, uploading and downloading files at the moment. No syncing status shown. Only per the screenshot below:

    Any ideas? I am new to this, but have been using it for a while. The issues started a couple of days ago.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Mabone, let's jump right into this! 

    As a first step, I'd like you to hover your mouse over the little Dropbox icon in your taskbar (the one on the third screenshot you provided) and let me know the app's current syncing status, and version. 

    Next, if you click on that same icon, and then check your "View sync issues" tab, what do you see there? 

    Let me know more, and we'll take it from there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!