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Mabone's avatar
Mabone
Helpful | Level 6
5 months ago
Solved

Windows Explorer persistent red X syncing error icon next to my Dropbox files.

Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder: I think this...
desktop
Error Messages
sync
windows
  • Mabone's avatar
    Mabone
    5 months ago

    A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Mabone, let's jump right into this! 

As a first step, I'd like you to hover your mouse over the little Dropbox icon in your taskbar (the one on the third screenshot you provided) and let me know the app's current syncing status, and version. 

Next, if you click on that same icon, and then check your "View sync issues" tab, what do you see there? 

Let me know more, and we'll take it from there!

  • Mabone's avatar
    Mabone
    Helpful | Level 6
    5 months ago

    Hi Megan!

    Thank you. Version: 228.4.5567. As for syncing status - I only see it showing its indexing, uploading and downloading files at the moment. No syncing status shown. Only per the screenshot below:

    Any ideas? I am new to this, but have been using it for a while. The issues started a couple of days ago.

     

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