Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

wetenhr's avatar
wetenhr
New member | Level 2
9 months ago
Solved

Windows file explorer crashes when renaming Dropbox folders/files

I've been using DropBox happily with Windows File Explorer for years.  I'm on Windows 11 and fully updated on the Windows and DropBox.   I've recently hit a problem when I try to rename files or fol...
desktop
sync
windows
  • wetenhr's avatar
    wetenhr
    9 months ago

    Sorry, thought I'd responded earlier on this but I can't see it in the thread.  

    Jay, Nancy, thanks for your replies.  I tried quitting the DropBox app and seeing if that affected things, but unfortunately it didn't.  Same behaviour.  

    Then I picked up elsewhere that this kind of behaviour can be related to file corruption in Windows.  So I ran DISM and SFC checks on my system.  These found and corrected some file corruption errors BUT didn't actually fix the issue.  

    By now I figured the finger was pointing to Windows rather than DropBox so I decided to do a repair install of Windows 11.  Took about an hour to run, but it has fixed the problem.  

    kartel89, hope this might be of some help to you.  

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey kartel89! Sorry for jumping in. 

So, to clarify, your File Explorer crashes when renaming and adding files to your Dropbox folder. Correct? 

If the behavior persists when the Dropbox app isn’t running, then this may not necessarily be linked to Dropbox.

To further test this though, if you take the same actions, but in a different folder on your computer (outside of Dropbox), are you having the same issue? 

kartel89's avatar
kartel89
New member | Level 2
9 months ago

Hi Nancy, no it doesn't occur outside of Dropbox

  • wetenhr's avatar
    wetenhr
    New member | Level 2
    9 months ago

    Sorry, thought I'd responded earlier on this but I can't see it in the thread.  

    Jay, Nancy, thanks for your replies.  I tried quitting the DropBox app and seeing if that affected things, but unfortunately it didn't.  Same behaviour.  

    Then I picked up elsewhere that this kind of behaviour can be related to file corruption in Windows.  So I ran DISM and SFC checks on my system.  These found and corrected some file corruption errors BUT didn't actually fix the issue.  

    By now I figured the finger was pointing to Windows rather than DropBox so I decided to do a repair install of Windows 11.  Took about an hour to run, but it has fixed the problem.  

    kartel89, hope this might be of some help to you.  

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!