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Won't Start on Mac - connection issue
Dropbox suddenly won't connect on my Mac (running the latest iOS).
I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."
I've tried every solution I've seen. Dropbox has Full Disk Access as well as Files and Folders access. I've deleted and reinstalled the app. Nothing is working.
Here is the error code it gives me:
bn.BUILD_KEY: Dropbox
bn.VERSION: 159.4.5870
bn.constants.WINDOWS_SHELL_EXT_VERSION: 55
bn.is_frozen: True
machine_id: 926798ad-c1ae-5c50-90b4-a1212da99512
pid: 1718
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='*****', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='*****', pw_dir='/Users/*****', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='*****', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='*****', pw_dir='/Users/*****', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_sophos'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_sophos'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/*****'
appdata: '/Users/*****/.dropbox/instance1'
real_path='/Users/*****/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/*****/Library/CloudStorage/Dropbox'
real_path='/Users/*****/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ff/y7r48hjs2pj_3lzjl56w4n9m0000gn/T'
real_path='/private/var/folders/ff/y7r48hjs2pj_3lzjl56w4n9m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 810, in wrapper
File "dropbox/client/main.pyc", line 6423, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 305, in _wrapped
File "dropbox/client/main.pyc", line 5948, in _init_components_for_account
File "dropbox/client/main.pyc", line 5872, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 475, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600000d83c90 {Error Domain=NSCocoaErrorDomain Code=4101 "Couldn’t communicate with a helper application." UserInfo={NSUnderlyingError=0x600000d83b70 {Error Domain=NSFileProviderInternalErrorDomain Code=7 "A connection to the extension “com.getdropbox.dropbox.fileprovider” could not be made." UserInfo={NSLocalizedDescription=A connection to the extension “com.getdropbox.dropbox.fileprovider” could not be made., NSUnderlyingError=0x600000d82e50 {Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.getdropbox.dropbox.fileprovider" UserInfo=0x6000003d7a80 (not displayed)}}}}}}
11 Replies
Hi,
I did the basic reinstall.
And I'm running Monterey 12.6
Thanks!
Sure. Thank you!
- Nancy
Dropbox Community Moderator
No problem!
I’ve just logged a ticket for you, so please reply back to it, when possible.
Cheers.
I'm having the same problem on Mac OS Monterey 12.6.3
Does anyone have a fix for this?
- Megan
Hi rottenchaggis, happy first of the month!
In regards to the app not allowing you to connect properly, can you please clarify if you have any type of antivirus or firewall on your device that could be preventing the Dropbox app from connecting to our servers?
Also, did you have any updates recently on your device that could have affected this? When did you start noticing this issue approximately?
Let me know, and we’ll take it from there.
Hey Megan
no antivirus. Firewall turned off.
Tried 2 different wifi networks with different ISP's
Tried chatting with the support team and sending the the error log. They were helpful but didn't get it fixed
I noticed the problem last night when a file didn't come from my PC across to my mac. Noticed there was an update for dropbox app on my mac and figured that was the problem. Did the update and dropbox stopped working altogether on my mac
- Megan
Hi rottenchaggis, you mentioned that you contacted our Support team.
May I ask for your ticket number reference, so I can locate it on my system?
