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Forum Discussion

hkmart3's avatar
hkmart3
New member | Level 2
8 years ago
Solved

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    8 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
Kw7790's avatar
Kw7790
New member | Level 2
7 years ago

I am now having the same problem as above but this is update to 13.1.3.

I am always signed in, I have always been able to attached files but now it just "waits" and waits and does not attach the file.

Can you please email me with a solution?

[personal information removed for security purposes]

Thank you in advance 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

I'm sorry to hear you're having issues with this Kw7790.

Could you forward me a screenshot of how this looks like on your end so I can have a visual?

In addition, have you rebooted your device lately?

If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations along with Dropbox. Please switch this off and on again and press 'done'.

After this is done then, please try again. 

Let me know the results please. 

PS: I removed your email address from your post for security reasons and to better align with our Community's Guidelines. If you'd like to get in touch with our team for account specific troubleshooting, you can log a ticket here: https://www.dropbox.com/support

  • HD3's avatar
    HD3
    New member | Level 2
    7 years ago

    Hello! I would love your help. I am running iOS 13.1.3 on an iPad Pro 12.9 inch and having the following problems:

    - when using the iOS mail app, trying to attach files, dropbox is not listed in the files app. I have reinstalled dropbox, and unticked / re-ticked dropbox in the files app.

    - when using the outlook mail app, trying to attach files, dropbox is listed, but when I choose a file to attach, it just thinks about it interminably and the app needs to be restarted, at which point the attachment has been lost from the draft email.

    I will have to discontinue using Dropbox if this cannot be resolved as I am currently unable to use it to attach files to emails on either iOS or outlook mail apps. 

    Thanks,

    HD

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Sorry to hear about this HD3.

      As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?

      Thanks in advance for your reply and welcome to our Community!

      • HD3's avatar
        HD3
        New member | Level 2
        7 years ago

        Yes please do reach out directly Walter. Thanks - i look forward to hearing from you. Best, HD

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