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hkmart3's avatar
hkmart3
New member | Level 2
8 years ago
Solved

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    8 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to hear about this HD3.

As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?

Thanks in advance for your reply and welcome to our Community!

HD3's avatar
HD3
New member | Level 2
7 years ago

Yes please do reach out directly Walter. Thanks - i look forward to hearing from you. Best, HD

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for your swift reply HD3.

    I just sent you an email (thus creating a ticket for you) so we can investigate further with all of our tools at my disposal.

    Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.

    Thanks so much for your cooperation!

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