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hkmart3's avatar
hkmart3
New member | Level 2
8 years ago
Solved

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    8 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
hkmart3's avatar
hkmart3
New member | Level 2
8 years ago

This is a great question and a helpful response. 

 

Since I do not normally use the Files app, I had not checked it. Sure enough, when I did, I saw that Dropbox was not enabled on Files. When I enabled it there, it appeared back in the Mail app.

 

i don’t know why it went away, but this solved my problem. 

 

Thanks.

K Martin

CShel's avatar
CShel
New member | Level 2
6 years ago
I’ve lost access to Dropbox files, too, on emails from my iPhone and iPad. How do you enable Dropbox on the Files app? Only choice is iCloud.
Cannot find App Files in Settings on my phone - it’s missing too.
All files are up to date
Please help; I need to send a customer a file
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi CShel; thanks for joining our discussion here and welcome aboard!

     

    Based on your description, it looks like Dropbox has not been set as a location in the Files app on your devices.

     

    Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

     

    After this is done then, please try again. You should see the functionality has been restored.

     

    Keep us posted! 

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