Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
2 years ago
Solved

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
  • Redhotpaddy's avatar
    Redhotpaddy
    2 years ago
    So the problem seems to have been when using Google sign in, I got it working when I just signed in using the old fashioned way of entering you email and then password.
Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
2 years ago

 

Hi Nancy,

Step1: Open Dropbox App

Step2: Open excel file saved on Dropbox

Step3: Open with excel 

Step4: Sign in

 

Step5: Error I'll upload the error message now 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Redhotpaddy, I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

 

Have you tried reinstalling both apps and/or clearing their cache? 

  • Redhotpaddy's avatar
    Redhotpaddy
    Helpful | Level 6
    2 years ago

    Hi Megan,

    Yes I have uninstalled both apps and cleared the cache and got the same error.

    Patrick.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Redhotpaddy, are you having an issue with any file, or is this issue only occurring for Excel files?

       

      Also, do you use the same email address for both Dropbox and Google/Microsoft? 

      • Redhotpaddy's avatar
        Redhotpaddy
        Helpful | Level 6
        2 years ago
        Hi so it seems it's with all microsoft files I.e. word and excel. Yes I I have the same email for both.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!