Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
1 year ago
Solved

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
  • Redhotpaddy's avatar
    Redhotpaddy
    1 year ago
    So the problem seems to have been when using Google sign in, I got it working when I just signed in using the old fashioned way of entering you email and then password.
Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
1 year ago

Hi Megan,

Yes I have uninstalled both apps and cleared the cache and got the same error.

Patrick.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Redhotpaddy, are you having an issue with any file, or is this issue only occurring for Excel files?

 

Also, do you use the same email address for both Dropbox and Google/Microsoft? 

  • Redhotpaddy's avatar
    Redhotpaddy
    Helpful | Level 6
    1 year ago
    Hi so it seems it's with all microsoft files I.e. word and excel. Yes I I have the same email for both.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the clarification there, Patrick.

       

      Could you maybe try the walk-around that's outlined here and let us know if it helps? 

      • Redhotpaddy's avatar
        Redhotpaddy
        Helpful | Level 6
        1 year ago
        So the problem seems to have been when using Google sign in, I got it working when I just signed in using the old fashioned way of entering you email and then password.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!