Forum Discussion

janice259's avatar
janice259
Helpful | Level 6
3 years ago

"at least one signature has problems" error in Dropbox Sign

Every time I send a document out for signature, the PDF I get back always says "at least one signature has problems" at the top.

Is there a way to add Dropbox Sign as a trusted site to Adobe, or some other workaround, so I don't get this error each time?

Third Party Integrations

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi janice259, thanks for bringing this to our attention.

     

    DocuSign is a separate company entirely, and isn't related to Dropbox.

     

    Is it possible you're referring to HelloSign or Dropbox Sign?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, do you have two step verification enabled on your account?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance.
     

    They would be better placed to assist you on this matter.

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