Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Mobile
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Stevensimpson's avatar
Stevensimpson
Helpful | Level 7
2 years ago
Mine still seems to be okay with the burger although I did notice last night when I attached an excel it did attach and then it crashed or disappeared from my email. It was late at night when I was in bed, so didn't think much of it and left it. Just tried now and it was fine with the burger. It's hard to believe a company like Dropbox is letting this happen and not sorting it out. If I get more issues, I guess I'll have to move everything into Gdrive or something like that
nycregoddess's avatar
nycregoddess
New member | Level 2
1 year ago

I think that's what Google wants - for you to move everything to GDrive.

 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!