Cannot access any files via "Files" Application of iOS 16

Question

I cannot access any files in my Dropbox, via "files" app in iOS.
I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone)
My Dropbox version is 316.2 (the latest version)
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To be specific,
I have Dropbox icon on my files app and can browse all the hierarchy and files,
but when I click any file in the list, it is not opening and keep saying that
"Couldn't communicate with a helper application. Try your operation again. If that fails, quit and relaunch the application and try again."
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So I tried quit and relaunch, and even I did re-install and re-login for Dropbox, but still doesn't work.

Jay · Answer

Hi 1623990, thanks for bringing this to our attention.
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Could you try following steps in order to see if they help?
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Disable Dropbox from the Files app from the Locations tab.
 If you're not on a Dropbox Basic plan with more than 3 devices connected, sign out of the Dropbox mobile app.
 Uninstall the Dropbox mobile app entirely.
 Reboot your device
 Reinstall the Dropbox app from the App Store

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Keep me updated with any progress.

1623990 · Answer

Thanks for your reply, and I tried all the steps you suggested.

However, unfortunately, it is still not working.

FYI, I'm a "Dropbox Plus" subscriber,

and attached a few screenshots of the steps you suggested.

Detaching Dropbox from Files appLogging out from DropboxRe-installed Dropbox app.Logging in to DropboxSuccessfully logged inMy connected devicesStill having the same problem.

Jay · Answer

Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.