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Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
Sign in to continue
You need a Google account to access Docs, Sheets, or Slides
Please make sure third-party cookies are enabled. Learn more
Sign inCreate Google account
I am signed into my Google account and i am able to open all other files, but suddenly not this one. I even cleared the cache/cookies and still it doesn't work.
Any suggestions or help are welcome!
Any suggestions or help are welcome!
thank you
Update: I just checked another Google document and I cannot open that one either. It is Doc format. I can open up documents I created as Word Doc, but not Google Doc or Google Sheets. These are important docs for me. I hope i can recover them.
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
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Hi ColdOatmeal and CW11
I wasn't tracking this post for a couple of days, but thanks for the possible solution. I had Duck Duck Go installed before, but I thought I had removed or disabled that extension. Maybe not!
I will try that and if it works, at least i can get to my files again.
thank you!
Disabling the Duck Duck Go extension worked for me.
Thank you so much for suggesting that!
(Obviously, I would prefer to keep it enabled, but at least now I know what the problem is)That's very helpful, I will try that!
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
Even when moved or downloaded these files don't open, they were created in Dropbox. So I end up back at the log-in to Google screen.
I am not sure how to get help via any channel/medium. I looked at the "Contact Support" page, but there are only options for Community Help and the chatbot. I tried the chatbot, but it is extremely rudimentary. It can only answer basic questions. If there is an actual support chat, then I don't know about that.
Update: But to hopefully save myself from this again, I am downloading all of my documents/files from Dropbox. I am going to move them all to Apple iCloud or maybe just my own aws s3 bucket.
I completely agree
Have you had any success contacting them via email or using their chat function?
I'm waiting for a reply to my email. The live chat doesn't seem to be working for some reason.Glad to know that i am not alone. But too bad for us and everyone else that might be suffering through this same issue.
Hopefully Google/Dropbox support can help soon. I am at a loss too...and without my study document, i am toast.I have been having the exact same issue since yesterday (04 July 2022)
Every time I try to open a document it tells me I need to sign in to Google, even though I'm already signed in.
"Sign in to continue
You need a Google account to access Docs, Sheets or Slides"
I've tried signing in and out.
I've tried clearing my cookies and caches.
I've tried opening any document in Google Docs using different browsers including Safari, Google Chrome, and Firefox.
I've tried reinstalling all my browsers.
I have allowed third-party cookies.
I am at a loss as to what I should do.
This isn't the first time something like this has happened, please can Dropbox provide a solution!Also....
I just tried to create a new Google Sheet. It only takes me to that sign-in page again. However, i noticed that after that...it does create an Untitled.ghseet in my dropbox sync folder on my mac. But that cannot be opened either. sigh
