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Stephjaz's avatar
Stephjaz
New member | Level 2
7 years ago
Solved

Can't attach files to emails in iOS

Hi,   I cannot seem to attach a file from my Dropbox into my email using gmail.    When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hey Steph!
     
    Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     
    What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
     
    Thanks in advance!
MrKJ's avatar
MrKJ
Collaborator | Level 8
6 years ago
Hello, I am using the default iOS mail app and I do have the Dropbox mobile app installed. I can only attach Dropbox files when mailing from my iPad mini 4, but Dropbox files are not given as an option when using my iPhone X. All with full updates. I don’t know how to fix this.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago
Hey there MrKJ, sorry for the tardy reply here!
 
If you are still having this issue, can you please go to your Files app on your iPhone X and navigate to the top level where you see “Locations”. From this page, please tap “Edit” in the top right of the screen and ensure that your Dropbox account is enabled as a location.
 
Let me know how it goes - Cheers!
  • MrKJ's avatar
    MrKJ
    Collaborator | Level 8
    6 years ago
    Hi, Daphne,

    Thank you. That was exactly what was needed. Much appreciated.

    Regards, Kent
    • MrKJ's avatar
      MrKJ
      Collaborator | Level 8
      6 years ago
      I didn’t see a “accept as solution“ button, but it did solve the problem, for anybody else who is looking.

      Cheers, Kent
      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago
        I’m glad that solved the issue for you MrKJ!
         
        Since the thread already has an accepted solution we don’t see that option anymore. But not to worry, your update for us here is more than enough and much appreciated. :grin:
         
        Hope you have a great weekend - Cheers!
  • Grizzly1's avatar
    Grizzly1
    Explorer | Level 3
    6 years ago

    My issue is slightly different. I’m using an iPad prod and the nagive email client.

    If I’ve ever attached a file from Dropbox it cant be re-used, i.e. attached to another email 

    • MrKJ's avatar
      MrKJ
      Collaborator | Level 8
      6 years ago

      Strange.  Since the answer to my own problem was in Files, I wonder if looking at the settings there may help you?

      Cheers, Kent

      • Grizzly1's avatar
        Grizzly1
        Explorer | Level 3
        6 years ago

        That’s what I thought, strange. I also use an iPhone and can attach multiple times for the same file...

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