Can't attach files to emails in iOS

That’s what I thought, strange. I also use an iPhone and can attach multiple times for the same file...

Okay, it gets more strange. I just tried it, to make sure I could provide details. It didn’t work, then it did/does. I just tried it 5 times or so and it works. However this has happened in the past. Works and then doesn’t. The “cloud symbol” is present, those can always be attached. Sometimes file without it cant. A slight grant out then, nothing.

Sorry, a slight gray out then nothing

• Exporting the files from the Dropbox app to your email app?
• From the email app, long tapping and choosing the option “attach” and choosing a file from Dropbox through the Files app?

 Sorry, I’ve been away from this for a while.   I simply choose the attach I Cars at the lower portion of the iOS email application, choose dropbox, then the folder, file I’m looking for.  

Frankly, the whole process is frustrating. Again tonight I had an issue that I’ve previously downloaded file would attach and a previously downloaded file would not attach.

I am having the exact same problem. Very frustrating. I used to be able to tap any file and it attaches in the email. Now, if I Previously attached it, the Cloud icon above the file is not there and I cannot attach it. This problem has been happening for a week now. 

Frustrated, I thought, let me make the file "new", maybe that is the issue. So I made a small change and resaved it. Lo and behold, the cloud symbol appeared above it, but...

It still will not attach. Just endless circle spin over the file. 

hello, 

Thanks for responding. Before I clear cache, I noticed that in that area, the Use Cellular Data was not enabled. Should I do that? I never touched that before. I would attach files to emails all the time and it worked, so I dont know what difference that makes.

Will Clear Cache erase or delete anything? I never did this operation in this space on the app either. I had dropbox app on all versions of iphone and never had this problem before. I now have an iphone Xr and version 12.3.1. 

Thanks!

Daphne,

Really stuck with this one. I did the clear cache and stil not able to attach files. I am using the Outlook mail app with my gmail account and when I click the paper clip to attach, I choose attach file, scroll down to the Dropbox option and open that. What I get is the attached picture and just get stuck here with the icons fluctuating between white and gray (to suggest it is working on it) but never gets to the point of loading my file and folder options.  This is the same for my iPhone 8 and my iPad Pro.Edited by moderator

Hey there Mkristan,

Do you have Outlook connected with your Dropbox account? Perhaps you can try disconnecting and connecting the account from your Connected Apps page here to see if that will do the trick.

Also, can you let me know if you have the Dropbox app installed on your devices and which version you have?

Let me know what you find - thanks!

No luck. Tried both things.  White and gray fluctuations an iPad. On my iPhone I can actually pick the attachment have it attached but I cannot send it. It locks up there

Sorry about the delay in response. However I just left a meeting with a bunch of email  to take care of. I still cannot attach files, using my iPad (Pro ios 13.1.2 using iOS email app and dropbox.

I can add files using my iOS email from my iPhone(XR iOS 13.1.2) from dropbox. 
I can add the same file to multiple emails, send, etc. 

Hey all, apologies for the tardy reply on my side!

Mkristan, if you're still having the same issue, could you just try reinstalling the mobile Dropbox app to see if that does the trick at all? After having a further look into this it seems like it may be due to the Outlook mobile app not meeting the system requirements. However, let's try this and we can see what we can do from there!

Grizzly1, would you also mind trying a reinstall of the mobile app to see if this helps with the issue with attaching files in the native email app? 

Let me know what happens and we can continue troubleshooting from there - thanks!

I'm having this same issue, too.  I need to upload a file immediately.  I can see the file.  Name, thumbnail, everything.  All my other files have little download icons to their upper right, but the file I need to attach does not have this.  I'm using the default iOS mail app, connected via both wifi and cellular, and the file does not attach.

Hey rwraysmith, I'm sorry to hear you're having issues with this!

If the file you need to attach doesn't have the cloud icon, then it should be available locally on your device. 

Are you able to tap the file to select it for attaching? Or is the file greyed out and can't be selected? If you'd like to, please send me a screenshot (excluding any personal info).

A step-by step of what actions you're taking and where you run into the issue would be very helpful.

Let me know what you find!